opinion

A key part of agile delivery is working out what small changes can deliver the most value. It can be hard to get agreement on what is small enough to be valuable, getting this balance right is extremely difficult and context specific, hence why MVP’s (minimum viable products) are much maligned. There are two main approaches that can be used, you can either ‘slice thin’ deliver a small part of every step of the user journey; or ‘slice deep’ focus your effort on improving one part of the end to end service journey....

25 years ago a young and naive me went to university to study Marine Navigation, My hope was that I could use the skills I learnt to travel the world and get paid whilst doing it. To my horrow I learnt fairly quickly that the reality is that most ships are in port for less than 24 hours and most time is spent at sea. After university I found myself in the crazy world of IT and since digital delivery and product management....

Triage is used in medicine when acute care cannot be provided for lack of resources. The process rations care towards those who are most in need of immediate care, and who benefit most from it. More generally it refers to prioritisation of medical care as a whole. I have some personal experience of using triage from my time as a mountain rescue volunteer. We would often train for scenarios where the number of casualties was more than our capacity to treat them all....

I have a soft spot for local government, it’s where most people’s interactions with government happen, and yet it is also one of the most underfunded parts. Arguably constraint is the mother of invention and local government doesn’t get enough credit for the work they do to to deliver services for citizens effectively and cheaply. So I asked twitter to share with me some examples of great collaboration in local gov, here’s some great examples that were shared:...

When I joined Surevine my onboarding experience was fantastic, but I wanted to see if there was anything more we could do to make it even better, so back in June I asked twitter what would a great onboarding experience look like? As always the responses were great. This post summarises what I learned: Onboarding starts way before a person joins a company If someone wants to work with you, they will be thinking about it way before onboarding starts....