agile

I’m the scrum master for a small team developing a new service for a government agency. The team has been working in an agile way for 20 months. I have been with them for 15 of those months. Our team is made up of user researchers, a designer, a BA, developers and testers. Dealing with users isn’t new to me, before joining my current team I worked in IT operations and service management, dealing with angry and frustrated users was a day to day part of the role....

I’m the scrum master for a small team developing a new service for a government agency. The team has been working in an agile way for 17 months. I have been with them for 12 of those months. One of the main parts of my role is to help the team visualise the flow of work from idea to delivered. If we can see where work is (and how long it is there), we can see where it is getting blocked and I can go to work with my big unblocking hammer....